Dispatch Coordinator

Supply Chain · Lagos, Lagos
Department Supply Chain
Employment Type Full-Time
Minimum Experience Experienced

About Kibanda Topup


Kibanda Topup is a venture-backed technology company currently operating in Kenya and Nigeria. Our mission is to increase restaurant contribution to Africa’s GDP.  From forecasting capabilities to last mile deliveries, we are building tools that enable small and medium restaurants to access affordable fresh and dry products. Restaurants need more than an efficient supply chain and we envision a world where the average African restaurant has access to digital and financial tools needed to grow and thrive.


Your Role


Under the Supervision of the Outbound Logistics Manager for the Nigeria Operations, this role will be one of two that will work alternately on an 8 hour shift and will be responsible on the first shift for coordinating the morning dispatch and for the second shift ensuring that all orders received by 8pm are allocated into the system ready for the morning dispatch the following day.


What you will do:


  • Coordinating the morning dispatch of orders/deliveries
  • Identifying problems that may crop up with the deliveries and editing any changes to the customers orders.
  • Supporting the drivers in ensuring that they reach all the customers on time.
  • Supporting the sales and customer service teams with any issues that may occur with the deliveries
  • Keeping track of the OTIF% of all orders.
  • Keeping contact with the outsourced companies that supply our drivers and vehicles.
  • Assessing the performance of the drivers and escalating any problems that develop to the Head of Operations.
  • Tracking  the returned goods and adjusting the returns in the inventory system.
  • Allocating orders placed by customers into our systems ready for deliveries the following day.


Why Kibanda Topup 


We are venture-backed and growing fast. We launched less than 1 month ago and we are already serving hundreds of restaurants. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that: 


  • Our team should grow as fast as the company. If you do well, you will have every opportunity to rocket ship your career
  • If we win, our team should win. Company shares are a key part of the compensation for all mid-senior hires
  • Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
  • Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.


If that sounds exciting, great! Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone. 


  • We are an early-stage start-up. It may be chaotic at times with shifting priorities 
  • This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
  • We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you.


Kibanda Topup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, marital status, physical disability, political affiliation, race, religion, or any other characteristic protected by applicable laws, regulations and ordinances.

Thank You

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  • Location
    Lagos, Lagos
  • Department
    Supply Chain
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced