User Experience Designer

Growth · Nairobi, Nairobi
Department Growth
Employment Type Contractor
Minimum Experience Experienced

About Kibanda TopUp 


Kibanda Topup is a venture-backed technology company currently operating in Kenya and Nigeria. Our mission is to increase restaurant contribution to Africa’s GDP. From forecasting capabilities to last-mile deliveries, we build tools that enable small and medium restaurants to access affordable fresh and dry products from forecasting capabilities to last-mile deliveries. Restaurants need more than an efficient supply chain, and we envision a world where the average African restaurant has access to digital and financial tools needed to grow and thrive.


About the role 


The user experience designer main job is to design blueprints — including wireframes, roadmaps, workflows, personas and scenarios — that have an enhanced customer experience and higher results on metrics such as conversion rates, customer engagement and retention. The designer will analyze the audience, customer behaviour and what things affect their decision-making and then build around these key metrics. 



What you’ll do


  • Develop customer journey maps
  • Develop customer segments
  • Develop a user experience rating system
  • Work cross-functionally to redesign user touchpoints
  • Increase user active order frequency 
  • Increase the average product mix 


Who you are 

We are looking for someone who lives and breaths data and is passionate about delivering delightful user experiences. We are looking for someone who;


  • Robust data extraction and analysis skills 
  • Strong technical writing skills
  • Can develop & implement SOPs across various workflows
  • Has the ability to work on day-to-day operations and strategic projects in parallel
  • Has a strategic mindset and comes up with innovative solutions to improve our proposition
  • Is comfortable with a dash of chaos and can work in a start-up environment (we are a fast-growing company!)


Why Kibanda TopUp 

We are venture-backed and growing fast. We launched less than 6-months ago, and we are already serving more than 2700 customers. So you get an opportunity to jump onto the rocket ship near the ground floor. We believe that: 


  • Our team should grow as fast as the company, If you do well, you will have every opportunity to rocketship your career.
  • If we win, our team should win. Company shares are a crucial part of the compensation for all mid-senior hires.
  • Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing.
  • Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.


Suppose that sounds exciting, great! Then, Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone. 


  • We are an early-stage start-up. It may be chaotic at times with shifting priorities. 
  • This is not a 9-5 job; this a whatever it takes to get it done job.
  • This is not a place where we will tell you exactly what to do. You will be expected to manage your work to achieve the outcomes.
  • We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you.






Thank You

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  • Location
    Nairobi, Nairobi
  • Department
    Growth
  • Employment Type
    Contractor
  • Minimum Experience
    Experienced