Head of People

People · Nairobi, Nairobi
Department People
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor

TopUp Mama 

Topup Mama is a venture-backed technology company currently operating in Kenya and Nigeria. Our mission is to increase restaurant contribution to Africa’s GDP.  From forecasting capabilities to last-mile deliveries, we are building tools that enable small and medium restaurants to access affordable fresh and dry products. Restaurants need more than an efficient supply chain and we envision a world where the average African restaurant has access to digital and financial tools needed to grow and thrive.

About the role 

TopUp Mama is growing very fast, and key to that growth is talent. Without a strong team we are not going to continue to grow & build the business. We need to think strategically about what talent to attract, how to get them, how to retain them, and how to support them in their career growth.


We are looking for someone to take ownership of the employee experience at TopUp Mama. This is not someone who thinks about an HR policy manual as being the answer to designing the employee experience, but rather looks at the full value proposition towards employees and works to improve that. This person thinks strategically about the role of TopUp Mama as an employer, while working hard to implement that vision and attract & retain the best talent. 

Key responsibilities for this role are:

  • Define the strategic pillars on which the People department should be built
  • Define the Employee Value Proposition & employee journey (incl. department nuances) and make a plan for roll-out
  • Take full ownership of all people processes, and lead the performance management process
  • Create & continuously update a future-looking org chart with identified skills & people gaps
  • Design a Learning & Development program and implement
  • Track employee NPS, and continuously work on further improving the candidate & employee experience

Who you are 


We are looking for someone with passion for building the best place to work. We are looking for someone who:

  • Has a solid understanding of importance of talent density and what measures can build this
  • Has a strong backbone in recruitment, specifically in defining people needs and assessing senior talent
  • Can translate company values and Employee Value Proposition into day-to-day practices
  • Has working knowledge of Kenyan and/or Nigerian employment regulations
  • Is an extremely good communicator (written & verbal) with all levels of staff
  • Is diligent in process design, implementation, and follow-up

We believe that a great Head of People can come from many industry and organizational backgrounds and there is no set years of experience that is required for a talented person to fill this role. However, preference will be given to the following:

  • Someone in a People strategy / operations at a high-growth start-up
  • Someone working as a People (development) manager at a larger company that is known for talent development and good employee proposition

This role can be based in either Nairobi or Lagos.

Why TopUp Mama 

We are venture-backed and growing fast. We launched less than 11 months ago and we are already serving more than 3000 customers. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:

  • Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
  • If we win, our team should win. Company shares are a key part of the compensation for all mid-senior hires
  • Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
  • Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.

If that sounds exciting, great! Topup Mama may be the perfect place for you. But, Topup Mama is not for everyone. 

  • We are an early-stage start-up. It may be chaotic at times with shifting priorities 
  • This is not a 9-5 job. This a whatever it takes to get it done job
  • This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
  • We love being around our customers. If you enjoy sitting behind a desk all day, this may not the best place for you.

Topup Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, marital status, physical disability, political affiliation, race, religion, or any other characteristic protected by applicable laws, regulations and ordinances.

Thank You

Your application was submitted successfully.

  • Location
    Nairobi, Nairobi
  • Department
  • Employment Type
  • Minimum Experience
    Senior Manager/Supervisor